Terms and conditions

Terms of Sale and Privacy Policy

Refund Policy

Due to the nature of our products for personal hygiene purposes we do not accept any returns or exchanges of merchandise.

If you wish to cancel your order and it is already being delivered, we will not be able to offer you a refund.

​However , if you have any problems, questions or concerns regarding your order please contact us within 10 days of receiving it.

It is important to mention the number of your order as well as a brief description of the problem (error or missing item, etc.)

If we determine that we have made a mistake, we will contact you for more details on returns, exchanges & refunds.

Your satisfaction is important to us.

Shipping Policy

DELIVERY: All orders are processed and shipped no later than 3 to 5 business days after receipt.

Orders are delivered anywhere in CANADA via the PUROLATOR EXPRESS service.

All shipments to Canada will come with liability coverage up to $100 and a tracking number available upon request. Contact us if you want your no. of identification.

DELIVERY DURING BUSY TIMES: Our busiest times are before Valentine's Day, Mother's Day, Father's Day, Easter and especially Christmas. Please allow additional order preparation time. Generally orders are shipped twice a week, but it is also possible that they are shipped once a week during quieter periods. For more information, you can contact us or visit our FACEBOOK page for more details.

SHIPPING COUNTRY : We only ship to Canada at this time.

PACKAGING OF ORDERS: Most of our products are packaged with biodegradable biofilm. They are then wrapped with tissue paper in recyclable brown cardboard boxes for delivery.

As we sell a huge amount of bath bombs and the packages are put to the test during transport, each bath bomb is individually bubble wrapped so that it arrives intact. Remember that we are working to improve this step.

SHIPPING COST

The price of the delivery is fixed and everything is to your advantage since the weight or your destination is not taken into consideration.


Privacy Policy

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.

COLLECTION OF PERSONAL INFORMATION

We collect the following information:

  • Last name

  • First name

  • Address

  • Postal code

  • email address

  • Telephone / fax number

  • Credit Card Number

  • Gender / Sex

  • Age / Date of birth

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or log files to gather information about you.

Forms and interactivity:

Your personal information is collected through a form, namely:

  • Website registration form
  • Order form
  • We use the information thus collected for the following purposes:
  • Order Tracking
  • Information / Promotional offers

Your information is also collected through the interactivity that may be established between you and our website, as follows:

We use the information thus collected for the following purposes:

  • Comments
  • Information or for promotional offers
  • Order processing
RIGHT OF OPPOSITION AND WITHDRAWAL

We are committed to offering you the right to oppose and withdraw your personal information.
The right of opposition is understood as being the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection.

The right of withdrawal is understood as being the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To be able to exercise these rights, you can contact us:

lebaindeselfes@gmail.com

PERMISSION TO ACCESS

We are committed to recognizing a right of access and rectification to the persons concerned wishing to consult, modify, or even delete the information concerning them.
The exercise of this right will be done:

In Blainville

Security

The personal information we collect is kept in a secure environment.
To ensure the security of your personal information, we use the following measures:

  • Access management - data subject

  • Computer backup

  • Login password

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.